Delete your Cravix customer account
Before you confirm deletion
Finish active orders first. Cancelling an order after merchant acceptance requires support.
Cravix Wallet contains refund credits only. You cannot add money or withdraw funds through the app. Credits have no expiry and you may choose to use them on a future order.
If you want to close your account without spending your credits, contact cravixdeliveries@gmail.com or +91 72077 44006. The app admin will arrange settlement using a method agreed with you, based on your preference, within a maximum of 2 days after verification. Complete settlement before confirming account deletion; you do not need to place another order. Uninstalling the app does not delete your account.
If you confirm deletion while credits remain in your wallet, the remaining balance is forfeited. The app shows your balance and warns you before you confirm.
Request deletion in the app
Open Profile → Delete account, review the information, request an OTP and confirm deletion using the code sent to your registered phone.
Request deletion without the app
Email cravixdeliveries@gmail.com with the subject "Delete my Cravix account" and your registered phone number. The admin will verify ownership before processing the request. For help call +91 72077 44006. You do not need to reinstall the app to make a request.
What happens when deletion succeeds?
Your customer profile is anonymised immediately: your name is replaced with a deleted-customer label, your phone number is replaced with an internal placeholder, and email, saved addresses, favourites, profile-image reference and notification/session tokens are removed from the profile. You are signed out.
Records retained
- Order and financial records are retained for up to 8 years for accounting, tax and dispute handling. This does not mean your full account remains active.
- Fraud and security records may be retained for up to 1 year. A protected fingerprint of your phone number may be used for re-registration checks.
- Reviews may remain linked to the anonymised customer record.
Re-registration with the same phone number is subject to the configured security cooldown; contact support for the applicable duration.
Contact
Grievance officer: Shaik Nayab
Cravix Food Delivery
Buchireddypalem, Nellore district, Andhra Pradesh 524305
cravixdeliveries@gmail.com or +91 72077 44006
Delivery and support hours: 7:00 am to 10:00 pm IST, seven days a week. We aim to resolve order complaints within 2-3 hours during support hours and other complaints within 1-2 working days. For unresolved or disputed decisions, contact the app admin at cravixdeliveries@gmail.com or +91 72077 44006.
See our Privacy Policy. Partner accounts are handled separately by the admin.