Customer Terms of Service
These terms apply to the Cravix customer app and public website operated by Cravix Food Delivery, a proprietor-operated business at Buchireddypalem, Nellore district, Andhra Pradesh 524305. By creating an account or placing an order you accept these terms.
1. Service and launch
The customer app is awaiting Google Play approval and is not yet publicly available. Cravix connects customers with independent restaurants and grocery stores in Buchireddypalem, Nellore district, Andhra Pradesh. Delivery is available only within the service area shown in the app.
2. Eligibility and accounts
You must be 18 or older to create an account and place orders. Provide accurate information and keep your OTPs private. Fraud, fake orders, abuse or interference with the service may result in account suspension.
3. Orders, delivery and payment
Prices, applicable fees and taxes are shown before ordering. An order is confirmed when the merchant accepts it. Delivery typically takes about 30 minutes; this is an estimate and actual times may vary. Pay cash or UPI on delivery, or choose to use available wallet credits.
If delivery fails because of an incorrect address, an unreachable customer or a missed delivery, the delivery partner cancels the order without collecting payment. Any wallet credits deducted are restored.
Delivery and support hours: 7:00 am to 10:00 pm IST, seven days a week. We aim to resolve order complaints within 2-3 hours during support hours and other complaints within 1-2 working days. For unresolved or disputed decisions, contact the app admin at cravixdeliveries@gmail.com or +91 72077 44006.
4. Cancellation
You can cancel free of charge before the merchant accepts your order. After acceptance, contact cravixdeliveries@gmail.com or +91 72077 44006 or use Help in the app to request cancellation. Support checks whether food has already been prepared before deciding whether cancellation can proceed. A request after acceptance is not an automatic cancellation. Wallet credits deducted for a cancelled order are restored.
5. Returns, replacements and refunds
Report missing, wrong, spoiled or damaged items within 3 hours of delivery, through Help in the app or contact cravixdeliveries@gmail.com or +91 72077 44006. Provide your order details and photos where possible.
- Missing items: only the missing items are eligible for a refund. For cash-on-delivery orders, report the missing items and confirm the adjusted amount with support and the delivery partner before paying; do not reduce the payment without confirmation.
- Entirely wrong orders: the delivery partner will collect the wrong order and arrange delivery of the correct order. Contact support to arrange this.
- Spoiled or damaged items: the admin assesses the affected items and extent of damage to determine the refund amount. If you disagree with the assessment, call or email the admin.
- Groceries: damaged or incorrect products are eligible for a return or replacement arranged through support.
- Delivery and platform fees: these are non-refundable, subject to any rights or refunds required by applicable law.
Approved refunds are credited to Cravix Wallet within a maximum of 2 days after the complaint is resolved and the refund is approved. This refund timeframe is separate from our complaint-resolution target. For an undelivered order, no cash or UPI payment is collected; any wallet credits deducted for a cancelled or failed delivery are restored.
6. Wallet and account closure
Cravix Wallet contains refund credits only. You cannot add money or withdraw funds through the app. Credits have no expiry and you may choose to use them on a future order.
If you want to close your account without spending your credits, contact cravixdeliveries@gmail.com or +91 72077 44006. The app admin will arrange settlement using a method agreed with you, based on your preference, within a maximum of 2 days after verification. Complete settlement before confirming account deletion; you do not need to place another order. Uninstalling the app does not delete your account.
If you confirm account deletion while credits remain in your wallet, the remaining balance is forfeited. The app shows your balance and warns you before you confirm.
See account deletion and our Privacy Policy.
7. Service responsibilities
Merchants are responsible for the food and products they supply. Cravix coordinates ordering, support and delivery. These terms do not exclude statutory consumer rights or responsibilities imposed by applicable law.
8. Changes and governing law
These terms are governed by Indian law. We will update the effective date and notify users of significant changes through the app. Nothing here restricts access to a competent consumer forum or other remedies available under applicable law.
9. Business and grievance contact
Cravix Food Delivery
Business structure: proprietor
Buchireddypalem, Nellore district, Andhra Pradesh 524305
Grievance officer: Shaik Nayab
Contact: cravixdeliveries@gmail.com or +91 72077 44006