Help and support

The Cravix customer app is awaiting Google Play approval and isn't publicly available yet. We expect to launch on 30 November 2026, subject to Google Play approval. Leave your number on our home page and we'll message you as soon as it's live.

Buchireddypalem, Nellore district, Andhra Pradesh. Delivery operates 7:00 am to 10:00 pm IST, seven days a week. Typical delivery takes around 30 minutes; actual times may vary.

No. You can search for an address or move the map pin manually. GPS permission is only needed for the current-location button. Saved address coordinates are used for delivery.

Yes. Open Profile → Notifications and turn off Offers & promotions. Order updates are separate; device notification permissions are controlled in your phone settings.

You can cancel free of charge before the merchant accepts your order. After acceptance, contact cravixdeliveries@gmail.com or +91 72077 44006, or use Help in the app, to request cancellation. Support checks whether food has already been prepared before deciding whether cancellation can proceed. A request after acceptance is not an automatic cancellation. Wallet credits deducted for a cancelled order are restored.

Report missing, wrong, spoiled or damaged items within 3 hours of delivery, through Help in the app or by contacting cravixdeliveries@gmail.com or +91 72077 44006. Provide your order details and photos where possible.

• Missing items: only the missing items are eligible for a refund. For cash-on-delivery orders, report the missing items and confirm the adjusted amount with support and the delivery partner before paying; do not reduce the payment without confirmation.
• Entirely wrong orders: the delivery partner will collect the wrong order and arrange delivery of the correct order. Contact support to arrange this.
• Spoiled or damaged items: the admin assesses the affected items and extent of damage to determine the refund amount. If you disagree with the assessment, call or email the admin.
• Groceries: damaged or incorrect products are eligible for a return or replacement arranged through support.
• Delivery and platform fees: these are non-refundable, subject to any rights or refunds required by applicable law.

Approved refunds are credited to Cravix Wallet within a maximum of 2 days after the complaint is resolved and the refund is approved. This refund timeframe is separate from our complaint-resolution target. For an undelivered order, no cash or UPI payment is collected; any wallet credits deducted for a cancelled or failed delivery are restored.

Check your mobile number and signal before retrying an OTP. For delivery delays, use the order screen. If the issue remains unresolved, contact cravixdeliveries@gmail.com or +91 72077 44006.

Cravix Wallet contains refund credits only. You cannot add money or withdraw funds through the app. Credits have no expiry and you may choose to use them on a future order.

If you want to close your account without spending your credits, contact cravixdeliveries@gmail.com or +91 72077 44006. The app admin will arrange settlement using a method agreed with you, based on your preference, within a maximum of 2 days after verification. You do not need to place another order. Uninstalling the app does not delete your account.

Complete settlement before you confirm account deletion. If you confirm deletion while credits remain in your wallet, the remaining balance is forfeited. The app shows your balance and warns you before you confirm.

After completing active orders and any wallet settlement, open Profile → Delete account and follow the OTP confirmation steps. You can also request deletion by contacting support. See account deletion details.

Apply through our merchant or delivery partner pages. These apps are distributed directly to approved partners.